Effective Date: [01-08-2025]
Welcome to Chapter House (www.chapterhouse.lk). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of books from our online bookstore. By accessing and using our website, you agree to comply with and be bound by these Terms. Please read them carefully before making any purchases.
1. Use of the Website
1.1 You must be at least 16 years old to use our website or make purchases from Chapter House Pvt Ltd.
1.2 You are responsible for maintaining the confidentiality of your account information, including your username and password, if you choose to create an account.
1.3 You agree to provide accurate, current, and complete information during the registration and checkout process.
1.4 You may not use our website for any unlawful, unauthorized, or fraudulent purposes.
1.5 You agree not to interfere with or disrupt the operation of our website or servers.
2. Products and Services
2.1 Chapter House specializes in selling brand new imported books including:
- Fiction books
- Non-fiction books
- Manga
2.2 We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the absolute accuracy or completeness of such information.
2.3 All books sold are brand new and in pristine condition unless otherwise specified.
2.4 Product availability is subject to stock levels and may change without notice.
3. Pricing and Promotions
3.1 All prices are displayed in Sri Lankan Rupees (LKR) unless otherwise stated.
3.2 Prices are subject to change without prior notice. The price applicable to your order will be the price displayed at the time you complete your purchase.
3.3 Any promotions, discounts, or special offers are valid for a limited time and may be subject to additional terms and conditions.
3.4 Pricing errors may occur, and we reserve the right to cancel orders placed due to pricing errors.
4. Orders and Payments
4.1 By placing an order on our website, you are making an offer to purchase the selected books.
4.2 We reserve the right to refuse, cancel, or modify any order for any reason, including but not limited to:
- Product unavailability
- Errors in pricing or product information
- Suspected fraudulent activity
- Inability to verify payment information.
4.3 We accept the following payment methods:
- Credit/Debit card payments
- Cash on Delivery (COD)
- Buy Now Pay Later services (KOKO, Mintpay)
- Bank transfers
4.4 For prepaid orders, you authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
4.5 For Cash on Delivery orders, payment must be made in cash to our delivery partner upon receipt of your order.
4.6 We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your complete payment card details.
5. Shipping and Delivery
5.1 We offer shipping services both within Sri Lanka and internationally.
5.2 Delivery timeframes:
- Within Colombo: Next day delivery
- Other areas in Sri Lanka: 2-3 business days
- International shipping: Timeframes vary by destination
5.3 Delivery times are estimates and may vary based on your location, weather conditions, and other factors beyond our control.
5.4 Shipping costs will be calculated and displayed during checkout based on your delivery address.
5.5 We will make reasonable efforts to ensure timely shipping and delivery of your orders.
5.6 Risk of loss and title for products pass to you upon delivery to the shipping address you provide.
6. Returns and Refunds
6.1 Our Returns and Refund Policy, available on our website, governs the process and conditions for returning products and seeking refunds.
6.2 Please refer to our separate Returns and Refund Policy for detailed information regarding return procedures, timeframes, and conditions.
7. Intellectual Property
7.1 All content and materials on our website, including but not limited to text, images, logos, graphics, and website design, are protected by intellectual property rights and are the property of Chapter House Pvt Ltd or its licensors.
7.2 You may not use, reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
7.3 The Chapter House name and logo are trademarks of Chapter House Pvt Ltd.
8. Privacy and Data Protection
8.1 Your privacy is important to us. Please refer to our Privacy Policy, available on our website, for information about how we collect, use, and protect your personal information.
8.2 By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
9. Limitation of Liability
9.1 To the maximum extent permitted by law, Chapter House Pvt Ltd, its directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with:
- Your use of our website
- The purchase and use of our products
- Any interruption or cessation of transmission to or from our website
- Any bugs, viruses, or similar harmful elements transmitted through our website
9.2 We make no warranties or representations, express or implied, regarding the quality, accuracy, reliability, or suitability of the products offered on our website.
9.3 Our total liability to you for any claim arising from your use of our website or purchase of products shall not exceed the amount you paid for the specific product giving rise to the claim.
10. Indemnification
10.1 You agree to indemnify, defend, and hold harmless Chapter House Pvt Ltd and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or violation of these Terms.
11. Force Majeure
11.1 We shall not be liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.
12. Governing Law and Jurisdiction
12.1 These Terms shall be governed by and construed in accordance with the laws of Sri Lanka.
12.2 Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
13. Amendments and Updates
13.1 We reserve the right to modify, update, or revise these Terms and Conditions at any time without prior notice.
13.2 Updated Terms will be posted on our website with a new effective date.
13.3 It is your responsibility to review these Terms periodically for any changes.
13.4 Your continued use of our website after any modifications constitute your acceptance of the updated Terms.
14. Severability
14.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us through the contact information provided on our website at www.chapterhouse.lk.
Chapter House Pvt Ltd
Last Updated: [2025.08.01]