Privacy Policy

Last Updated: [2025.08.01]

At Chapter House (www.chapterhouse.lk), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from our online bookstore. By using our website and services, you consent to the practices described in this policy.

Information We Collect

When you use our website and services, we may collect the following types of information:

Personal Information You Provide:

  • Account registration details including your name, email address, and phone number.
  • Shipping and billing information including your full address and contact details.
  • Payment information processed through our secure payment partners.
  • Order history and purchase preferences.
  • Reviews, ratings, and comments you submit about books.
  • Wishlist and reading preferences.
  • Communication preferences for marketing materials.

Information Collected Automatically:

  • Browsing information including your IP address, browser type, and device information.
  • Website usage data collected through cookies and similar technologies.
  • Analytics data through Google Analytics and Facebook Pixel to improve our services.
  • Pages visited, time spent on site, and interaction patterns.

How We Use Your Information

We use the collected information for the following purposes:

Order Processing and Fulfillment:

  • Processing and managing your book orders.
  • Coordinating shipping and delivery through our courier partners including Daraz Express.
  • Managing payments through DirectPay, Bank Transfers, Cash on Delivery, and BNPL services (KOKO & Mintpay).
  • Providing order updates and delivery notifications.

Account Management:

  • Creating and maintaining your user account.
  • Managing your Wishlist and reading preferences.
  • Enabling you to leave reviews and ratings.
  • Providing personalized book recommendations.

Communication:

  • Sending order confirmations and shipping updates.
  • Responding to customer inquiries and providing support.
  • Sending newsletters, promotional emails, and SMS notifications.
  • Sending WhatsApp messages for order updates and promotions.

Website Improvement:

  • Analyzing website usage to improve user experience.
  • Personalizing content and book recommendations.
  • Detecting and preventing fraud and unauthorized activities.
  • Maintaining website security and functionality.

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers:

  • Payment processors (DirectPay, KOKO, Mintpay) to handle secure transactions.
  • Courier services (Daraz Express) for order delivery.
  • Hosting services (Hostinger) for secure data storage.
  • Publishers, printers, and distributors as necessary for order fulfillment.

Legal Requirements:

  • When required by law or in response to valid legal requests.
  • To protect our rights, property, or safety, or that of our users.
  • In connection with legal proceedings or investigations.

Business Operations:

  • With trusted partners who assist in operating our website and conducting business, provided they agree to keep information confidential.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is securely stored with Hostinger using appropriate technical and organizational safeguards. Payment information is processed through secure, encrypted channels by our payment partners.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login information and preferences.
  • Analyze website traffic and user behavior through Google Analytics.
  • Track marketing effectiveness through Facebook Pixel.
  • Provide personalized content and advertisements.
  • Improve website functionality and user experience.

You can control cookie settings through your browser, but disabling cookies may limit certain features of our website.

Cookie Types We Use:

  • Essential cookies for website functionality.
  • Analytics cookies to understand website usage.
  • Marketing cookies for targeted advertising.
  • Preference cookies to remember your settings.

Marketing Communications

With your consent, we may send you:

  • Email newsletters about new books and promotions.
  • SMS notifications about orders and special offers.
  • WhatsApp messages for order updates and marketing (where permitted)


You can opt-out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails.
  • Replying “STOP” to SMS messages.
  • Contacting us directly.
  • Updating your account preferences.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

Specific retention periods:

  • Account information: Until account deletion or 3 years of inactivity.
  • Order history: 7 years for accounting and legal purposes.
  • Marketing preferences: Until you opt-out or account deletion.
  • Website analytics: As per Google Analytics and Facebook Pixel policies.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your personal information (subject to legal obligations).
  • Portability: Receive your data in a portable format.
  • Opt-out: Withdraw consent for marketing communications.
  • Account Management: Edit your profile information, wishlist, and preferences at any time.


To exercise these rights, please contact us using the information provided below.

Third-Party Websites

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by:

  • Posting the updated policy on our website with a new “Last Updated” date.
  • Sending email notifications for material changes.
  • Displaying prominent notices on our website.


We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:


Chapter House

  • Website: www.chapterhouse.lk
  • Email: thechapterhousesl@gmail.com
  • Phone: +94787443073


For data protection inquiries or to exercise your rights, please use the subject line “Privacy Policy Inquiry” when contacting us.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Chapter House through our website and services.